Frequently Asked Questions (FAQs) – Utopps US
About Our Products
What products do you sell? We specialize in selling a variety of baseball and football card hobby boxes. These include the latest releases, rare collectibles, and exclusive editions for both sports.
Ordering
How do I place an order? You can place an order directly through our website. Browse our collection, add items to your cart, and proceed to checkout where you will enter your shipping and payment information.
Can I cancel or modify my order? Orders can be canceled within 24 hours of placement if they have not been processed and shipped. If you need to modify your order, please contact us immediately to see if changes can be made.
Shipping
How long does shipping take? After processing, which takes 1-2 business days, shipping typically takes 2-5 business days. We use reputable carriers like FedEx, 4PX, USPS, and UPS to ensure your order arrives on time.
Do you provide tracking information? Yes, once your order ships, you will receive an email with a tracking number. You can use this number to track your order on our website or through the carrier’s tracking system.
Returns and Refunds
What is your return policy? You can request a return or refund within 14 days if your item is faulty, not as described, or no longer needed. For faulty items, please provide photographic evidence. Refunds or returns for other reasons require the item to be in its original condition.
How do I request a warranty service? Our products come with a 30-day warranty against manufacturing defects. If you encounter an issue, contact us with details and evidence of the defect, and we will guide you through the replacement or repair process.
Payments
What payment methods do you accept? We accept a variety of payment methods including major credit cards, Visa, Master Card… and other digital payment options.
General
Can I ship products to multiple addresses? We do not offer shipping to multiple addresses per single order. If you need to ship items to different locations, please place separate orders for each address.
What do I do if I haven’t received my order? If you haven’t received your order within 20 days of your shipping confirmation email, please contact us at support@utopps.com with your name and order number. We will investigate and resolve the issue promptly.
For more information or if you have additional questions, please do not hesitate to contact us. Our customer support team is here to assist you!
Utopps US
Email: support@utopps.com
Phone: +1 (302) 866-0257
Business Address: 3016 W Court Ave, Claymont, Delaware, 19703, United States